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Credential Issues

In this article:

Do Not Want My Credentials Remembered

Problem

JustWare is not asking for my username and password when I log on.

Possible Cause

The setting has been enabled to have JustWare remember your password.

Solution

This setting can be changed while you have JustWare open.

The next time you log on to JustWare, you will need to supply your username and password.

Alternative Solution

If the next time you log on to JustWare you are not required to supply your username and password, integrated security may be enabled on your computer.

Ask your JustWare Administrator whether or not integrated security is enabled on your computer in the Maintenance Console and whether it should be enabled.

 

Want My Credentials Remembered

Problem

Every time I log on to JustWare, it asks for my username and password. I want JustWare to remember my username and password so I do not have to supply this information every time I log on.

Possible Cause

The setting has not been enabled to have JustWare remember your password.

Solution

This setting can be changed from the JustWare logon screen.

From the JustWare logon screen, select the small check box in the lower right-hand corner labeled Remember me on this computer.

Or

This setting can be changed while you have JustWare open.

From the Menu toolbar, select Tools | Settings | Remember My Username and Password.

The next time you log on to JustWare, you will not need to supply your username and password.

 

Want to Use a Different Username

Problem

The account I am using in JustWare does not show me the information I need.

Possible Cause

You may need to log on to JustWare with a different username.

Solution

While you have JustWare open, you can switch logon accounts.

  1. Save any changes you have made to your currently open sessions.
  2. Close all of your open sessions, but do not close JustWare.
  3. From the Menu toolbar, select File | Change Logon. Alternatively, you can press Ctrl+L.
  4. In the Change Logon dialog box, complete the Usernameand Password fields.
  5. Click the Logon button.