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Troubleshooting

This section contains information to help you if you come across some difficulty using JustWare. The troubleshooting material covers some common issues that are easily handled. You may find an easy solution that you can implement yourself without the aid of your JustWare Administrator or New Dawn Support. This will minimize your downtime and help you maximize your JustWare experience.

Topic	Contents
Computer Issues	My Computer Is Acting Strangely Problems Only on My Computer
Credential Issues	Do Not Want My Credentials Remembered Want My Credentials Remembered Want to Use a Different Username
Error Messages	Error Message in JustWare Global Assembly Cache Error Template Error
Logon Issues	Cannot Log on to JustWare Not an Active AppPerson Not Connected to the Database Not a Member of a Security Profile
Searching Issues	Advanced Case Search without Results Advanced Case or Name Search Icon Is Missing Case Quick Search without Results Name Quick Search without Results Quick Search without Results
Miscellaneous Issues	Cannot See All My Case Involvements Permissions Problem Submit Trace Log