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Miscellaneous Issues

In this article:

Cannot See All My Case Involvements

Problem

The Case Involvements snap-in does not show all my cases.

Possible Cause

The Case Involvements snap-in shows active cases for the involved person. Cases that are not active, such as those that have been closed, can be viewed through the Case Involvements report.

Solution

  1. Open the name record for your own name.
  2. In the Explorer Toolbar, in the Reports group, click on Case Involvements.
  3. View the report for your case involvements.

Or

  1. In the Explorer Toolbar, in the Utilities group, click on System Reports.
  2. Click on the Name folder icon to expand it.
  3. Click on Case Involvements.
  4. Enter your name ID in the JustWare Name IDfield.
  5. Click the View Report button.
  6. View the report for your case involvements.

 

Permissions Problem

Problem

I am having some type of permission problem. There are things I used to be able to do in JustWare that I cannot do any longer. We recently upgraded our JustWare system, and this issue started around the same time.

Possible Cause

A JustWare release upgrade overwrites any changes your JustWare Administrator may have made to your default security role.

Solution

Inform your JustWare Administrator of the actions you can no longer perform in JustWare. Ask your JustWare Administrator to review the security roles.

 

Submit Trace Log

Problem

I cannot run a trace log and was told I needed to do this.

Possible Cause

The setting to save messages to the trace log may not be enabled.

Solution

  1. From the Menu toolbar, select Tools | Settings | Save Status Messages to Log File. You may now run your trace log.
  2. From the Menu toolbar, select Tools | Options | Show Log File. The trace log will open in Notepad.
  3. From the Menu toolbar of the Notepad program, select File | Save As.
  4. In the Save As window, save the trace log to your desktop to make it easy to locate.
  5. Provide this information to your JustWare Administrator, if available.
  6. If your JustWare Administrator is not available, attach the trace log you saved on your desktop to an email message. Send the message with the attachment to support@NewDawnTech.com.