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The Case Involvements snap-in does not show all my cases.
The Case Involvements snap-in shows active cases for the involved person. Cases that are not active, such as those that have been closed, can be viewed through the Case Involvements report.
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I am having some type of permission problem. There are things I used to be able to do in JustWare that I cannot do any longer. We recently upgraded our JustWare system, and this issue started around the same time.
A JustWare release upgrade overwrites any changes your JustWare Administrator may have made to your default security role.
Inform your JustWare Administrator of the actions you can no longer perform in JustWare. Ask your JustWare Administrator to review the security roles.
I cannot run a trace log and was told I needed to do this.
The setting to save messages to the trace log may not be enabled.